Farsight, November 11 — According to a report by National Business Daily, Tesla China's official customer service has responded to online rumors claiming that Tesla is recalling vehicles and compensating owners 2,800 yuan, stating that the relevant text messages were not officially issued and constitute scam information. Vehicle owners are advised not to click on any links contained in these messages and do not need to visit a store as a result of them.

A recall document circulating online, dated November 10, claims that Tesla vehicles have hidden manufacturing defect risks in the rear shock absorbers and rear springs and require a recall. The document also claims that compensation will be paid uniformly at 2,800 yuan per vehicle, with the funds to be distributed by the so-called "China UnionPay Center" to the owner's UnionPay account, Alipay account, or bank account.

Tesla China's official customer service told National Business Daily that Tesla has not sent any recall text messages recently and reminded vehicle owners to guard against personal information leaks and property losses. Regarding the links in the text messages, customer service specifically warned that entering a mobile phone number and verification code after clicking may very likely lead to unauthorized account deductions, and users should not submit information as required by the relevant pages.

As for how to verify vehicle recall information, Tesla customer service stated that vehicle owners can check through the website of the Defective Product Recall Center of the State Administration for Market Regulation, or open the Tesla App and navigate to "Service," "Resource Center," and "Recall Information" in sequence to confirm whether their vehicle is involved in a recall. Relevant information should be based on content published on Tesla China's official website.

Farsight reminds everyone that Tesla China's official website has a recall information page and provides an entry point for checking the scope of vehicle recalls. If a vehicle is included in a recall list, Tesla will provide relevant services free of charge, regardless of vehicle age or mileage. If vehicle owners receive such notices, they can verify the specific matters through official channels to avoid being scammed by clicking unfamiliar links.